Berakhir 2 years ago2021-07-04T0816 Pekerjaan Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures Monitor service level, analyze and discuss customer service scorecards and penalties requests Implement continuous improvement initiatives and contribute to service innovation and efficiency projects Manage the order to delivery process Following up on customer complaints and changes request. Manage customer logistics claims and related credit / debit notes Work closely with all the functions related Maintain good relationship with installed base customers and to constantly explore further Customer Service business opportunities with them. Secure customer and product master data management, Prepare and analyze sales forecast in collaboration with the Market functions with scope, detail, horizon and frequency of demand planning processes Kualifikasi Minimum Candidate must possess at least Bachelor's Degree in any field. At least 5 Years of working experience mostly in FMCG category, preferably in FMCG business with skills in Customer and Order Management, Supply Chain and Logistics footprint, Flow and Process analysis. Able to manage team, coaching & review performance Able to manage cross-functional and relations with internal and external customers, suppliers, etc Project management capability, striving for teamwork and continuous improvement approach. Core competencies Can Do attitude, bringing fresh perspective and out of the box approach, able to work with a high level of autonomy with a strong drive, leadership, influencing skills and strong focus on results Discipline and resilience, empathic listening and communication, proactivity an interdependence and sharing attitude Displays honesty, integrity, and a strong sense of ethics in all decision and actions. High initiative and perseverance Keahlian yang diperlukanPersuasion and NegotiationSales and Marketing KnowledgeProblem SensitivityCustomer ServiceProblem SolvingCommunication SkillsRingkasan PerkerjaanAgar merasa aman saat melamar carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen KIBIFKIBIF is a leading food brand in the beef packing and processing industry. We manage our food supply-chain from the cattle-feeding, beef packaging, food processing beef, chicken, frozen dough, to cold-chain distribution with HACCP and ISO 22000 approved processing plants, cold-storages, and cold-chain delivery transportation. We supply to a variety of distributors, industries, hotels, restaurants, retailers and supermarkets. Our brands are KIBIF, KIPAO, ADELL, BOSS, juga melamar untukHomeOther Recommended Jobs